Your Birchall Journey
If you'd like to refer yourself or someone else to our services, please do HERE
This is the start of your Birchall Journey. Each journey is different but you are not travelling alone. Together we will find the best way for us to help you.
Let's look at what usually happens on a Birchall journey after your referal.
The assessment will be over the phone. We’ll contact you to arrange a time that works for you. Please make sure you’re in a private and comfortable space - the call will last approximately 30-40 minutes.
Once the referral form is completed, we will contact you within 48 hours to book an assessment appointment. Please ensure your form has up-to-date contact information so we can reach you.
We will tell you about the next steps after your assessment. This includes information on self-help resources and which waiting list is most appropriate for your needs.
At your first appointment, our worker will reassess your needs and work out a plan for your time at Birchall.
We usually invite you to attend the first session alone:, there are opportunities for family sessions throughout the process.
When it’s time to offer you an appointment, we’ll contact you by email, text, or phone with the details— including the time, date, and location.
If you are not eligible for our services, we will tell you why. This could be because you live outside our service area or because there is another service better suited to your needs.
We will work with you to regularly review how you are feeling - we use short questionnaires to help us do this.
If you have been accessing our wellbeing service and wish to move into counselling, we will guide you through this process.
Coming towards the end of your Birchall journey can feel scary but your worker will help you to navigate this.