Your Birchall Journey
If you'd like to refer yourself or someone else to our services, please do HERE
Whether you've been referred to our services or you've referred yourself, it's a big step in your journey. Each Birchall Journey is different and our holistic approach to counselling combined with our wellbeing programme is set in place to ensure you receive the best help when you use our services.
Here is the typical Birchall Journey, and it'll give you an idea of whats going to happen next after your referral.
The assessment will take place over the phone. We’ll contact you to arrange a time that works for you. Please make sure you’re in a private and comfortable space for the call which will last approximately 30-40 minutes.
Once you’ve completed your referral form through our website, we will contact you within 48 hours to book an assessment appointment. Please ensure that your referral includes up-to-date contact information so we can reach you.
When your assessment is complete, we’ll let you know the next steps. This will include information on self-help resources and which waiting list is most appropriate for your needs.
At your first appointment our worker will reassess your needs and work out a plan for your time at Birchall
For parents/carers of children, we usually invite you to attend the first session alone, there are opportunities for family sessions throughout the process.
When it’s time to offer you an appointment for wellbeing support or counselling, we’ll contact you by email, text, or phone with the details— including the time, date, and location of your appointment.
If you're not eligible for our services, we’ll let you know why. This could be because you're outside our service area or because there’s another service better suited to your needs.
During your time in service, we will work with you to regularly review how you are feeling. We use short questionnaires to help us do this.
Once you have come to the end of your sessions, you then have the opportunity to join one of our peer support groups, or become a Birchall Ambassador.
If you have been accessing our wellbeing service and are ready to move into counselling, we will guide you into this process.
